Shipping, Return & Refund Policy

Thanks for shopping at MyXenix

If you are not entirely satisfied with your purchase, we're here to help.


  1. You have 7 calendar days to return an item from the date you received it.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it.
  3. Your item must be in the original packaging.
  4. Your item needs to have the receipt or proof of purchase.
  5. If the item has been used or damaged, refund is not available.


  1. Once we receive your item, we will inspect it and notify you that we have received your returned
  2. item. We will immediately notify you on the status of your refund after inspecting the item.
  3. If your return is approved, we will initiate a refund to your bank's account.
  4. You will receive the credit within 14 days after the confirmation.


  1. Please allow between 3-5 working days for your order to arrive.
  2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non ­refundable.
  3. If you receive a refund, the cost of return shipping will be deducted from your refund.

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